Privacy policy

Effective Date: October 27, 2025

This Privacy Policy explains how SalonSupplyUSA (“we,” “our,” or “the Site”) collects, uses, and discloses your personal information when you visit or make a purchase from our website.

1. Collecting Personal Information
When you visit our Site, we collect information about your device, how you interact with our Site, and data necessary to process your orders. We may also collect additional information if you contact us for customer support.
“Personal Information” refers to any information that can identify you as an individual. Below are details on the information we collect and why.

Device Information
- Examples: Browser version, IP address, time zone, cookie data, viewed pages or products, search terms, and browsing behavior.
- Purpose: To ensure the Site loads properly and to perform analytics that help us improve our user experience.
- Source: Automatically collected through cookies, log files, web beacons, tags, or pixels.
- Disclosure: Shared with our processor, Shopify, to operate the Site effectively.

Order Information
- Examples: Name, billing and shipping addresses, payment details (including credit card numbers), email address, and phone number.
- Purpose: To process and fulfill your orders, communicate updates, verify transactions, prevent fraud, and provide relevant offers (when consented).
- Source: Collected directly from you.
- Disclosure: Shared with our processor Shopify for order processing.

Customer Support Information
- Purpose: To provide customer assistance.
- Source: Collected directly from you when you contact us.

2. Minors
Our Site is not intended for individuals under the age of 12. We do not knowingly collect personal information from children. If you believe your child has provided us with information, please contact us immediately using the details below to request deletion.

3. Sharing Personal Information
We share your Personal Information with trusted service providers to fulfill our contractual and legal obligations.
For example:
- We use Shopify to host and manage our online store. Learn more about how Shopify uses your data here: https://www.shopify.com/legal/privacy
We may also share data to comply with legal requirements or protect our rights, such as responding to subpoenas, court orders, or regulatory inquiries.

4. Behavioral Advertising
We use your Personal Information to show you relevant ads and marketing messages.
Examples:
- We use Google Analytics to understand how users interact with our Site. Learn more here: https://policies.google.com/privacy?hl=en. Opt out: https://tools.google.com/dlpage/gaoptout
We may share limited data about your site usage with advertising partners (via cookies or similar technologies).
Learn more about targeted ads here: http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work

Opt-out options:
- Facebook Ads Settings: https://www.facebook.com/settings/?tab=ads
- Google Ads Settings: https://www.google.com/settings/ads/anonymous
- Bing Ads Settings: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
- Digital Advertising Alliance Opt-Out: http://optout.aboutads.info/

5. Using Personal Information
We use your personal data to:
- Process orders and payments
- Ship and fulfill purchases
- Communicate order updates
- Provide marketing communications (when consented)
- Improve our website and customer experience

6. Lawful Basis (GDPR)
If you are a resident of the European Economic Area (EEA), we process your personal data under these lawful bases:
- Your consent
- Fulfillment of our contract with you
- Compliance with legal obligations
- Protection of vital interests
- Public interest tasks
- Our legitimate business interests that don’t override your rights

7. Data Retention
We retain your personal information as long as necessary to fulfill our obligations and legal requirements. You may request deletion at any time using the contact information below.

8. Automatic Decision-Making
We do not engage in fully automated decision-making that has a legal or significant impact on you.
Shopify may perform limited automated fraud prevention processes such as:
- Temporary denylisting of IP addresses linked to failed transactions
- Temporary denylisting of credit cards associated with flagged IPs

9. Your Rights
For EEA Residents (GDPR):
You may request access, correction, or deletion of your personal data. You can also request that we transfer your information to another service provider.
Your information is initially processed in Ireland and may be transferred to other regions (including Canada and the U.S.). For details, visit: https://help.shopify.com/en/manual/your-account/privacy/GDPR

For California Residents (CCPA):
You have the right to:
- Know what personal data we collect and share
- Request deletion or correction of your data
- Appoint an authorized agent to act on your behalf
Please contact us to exercise any of these rights.

10. Cookies
Cookies are small data files stored on your device when visiting our Site. We use them to enhance your browsing experience, save your preferences, and analyze website usage.
Types of cookies used:
- Functional
- Performance
- Advertising
- Social media/content cookies
You can manage or disable cookies through your browser settings. For details, visit www.allaboutcookies.org.
Blocking cookies may impact certain site functions or advertising experiences.

11. Do Not Track
We do not alter our data collection practices in response to “Do Not Track” signals due to a lack of consistent industry standards.

12. Email and SMS Marketing
With your permission, we may send you updates about:
- New products or promotions
- Order confirmations or checkout reminders
You can unsubscribe at any time:
- For emails, use the “unsubscribe” link in any message
- For text messages, reply STOP or use the unsubscribe link in the message
Standard message and data rates may apply. For help, text HELP to the number used or email support@salonsupplyusa.com.

13. Changes to This Policy
We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. The revised policy will be posted on this page with an updated effective date.

14. Contact Information
If you have questions or concerns about this Privacy Policy, please contact us:
Business Name: SalonSupplyUSA
Email: support@salonsupplyusa.com
Phone Number: (551) 233-5102
Customer Service Hours: Mon–Sat, 9 a.m.–11:30 p.m. EST